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Customers want their questions to be answered instantly, and any uncertainty with their purchase can result in losing a sale. Using a live chat support software helps you instantly answer user questions and convert them into paying customers.

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In this article, we will share our pick of the best live chat software for your small businesses. These live chat services work perfectly with any WordPress site.

Chat plugin

It is a no brainer that live chat feature has such a ificant impact on online sales and marketing. It allows customers to get instant answers without leaving your website. A positive live chat experience can effectively help customer make the buying decision. Adding live chat support can definitely reduce cart abandonmentincrease sales, and boost conversion rates. But a lot of it depends on the live chat software that you use.

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A poor live chat customer experience can have an adverse impact. You can lose sales, customers may leave with a bad impression of your brand, you may end up paying too much for the service, or fail to utilize the live chat platform due to technical skills.

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Basically, you want to find an affordable live chat service, that is easy to use, works with WordPress, and comes with all the functionality to help you make more sales. LiveChat is the industry leader in live chat software. LiveChat also offers beautifully deed live chat support apps that you and your agents can use on your laptops, tablets, and mobile devices. That means you can chat with customers while on the go, without having to to your WordPress dashboard.

You can add survey forms before and after a live chat session, so you can evaluate how your support team chat web sales team is performing. During your off-hours, you can setup a workflow so users can easily send a support ticket directly from live chat. LiveChat integrates with dozens of other services like popular CRM software such as HubspotGoogle Analytics, Zendesk, all the top marketing services like MailChimpand many more. Perhaps the best feature of LiveChat is speed. Their chat window lo extremely fast, works chat web all devices, and offers a much better user experience than most other live chat software.

We use LiveChat on our eCommerce websites. Their customization tools allow us to customize our chat pop-up to match our website branding which is a huge plus.

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They have many other support tools that help us improve our customer communication such as visitor tracking for goals, proactive chat to increase conversations, smart API that integrates with our knowledge base, and more.

Pricing: LiveChat has different plans for businesses of all sizes including startups. Each plan comes with a 14 day free trial. It comes with an intuitive drag and drop interface that you can use to create your own ChatBot. They also have dozens of ready-made templates for various industries that makes it easy for you to de custom conversation scenarios and chat routing that chat web your business needs.

For example, you can use the eCommerce bot template to help walk the customers through the entire buying process.

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You can use the lead generation bot to power-up your sales and book calls. Their sales bot template allows you to sell products directly from the chat window which is a really powerful feature for making sales from social media profiles. Their other bot templates include customer service bot, restaurant bot, package tracking bot, coffee shop bot, recruitment bot, and many more.

Chatbot templates are truly one of the best parts about this platform because it levels the playing field for small businesses. ly making chatbots were hard for small business, but this makes it easy. Simply put, ChatBot. If the user wishes to communicate with a real person, then you can seamlessly forward them to your customer support agent, Facebook messenger, phone call support, or one of their many other live chat tools integrations.

Pricing: ChatBot has various plans for businesses of all sizes. SendinBlue offers a powerful yet beginner friendly live chat software. Simply set up your chat box under your and then add it to your chat web using a WordPress plugin. Sendinblue allows you to easily convert your website visitors into customers by answering their last minute questions via live chat.

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The chat integrates with Sendinblue marketing automation which enables you to capture more le. It comes with built-in marketing integration, retargeting for Facebooksegmentation, and complete marketing automation. This powerful toolkit helps you convert even more visitors into paying customers.

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Olark is a popular live chat solution for online businesses. All you need to do is copy and paste a code snippet into your WordPress sidebar widget or in your child theme. There are third-party mobile apps which allow you to connect to Olark chat from almost any iOS or Android device, so you can chat with customers on the go.

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They also offer 2-week free live chat support trial. LiveAgent is one of the leading omnichannel live chat and help desk software. They offer a suite of software including ticketing, live chat, video chat, time tracking, call center, and more. LiveAgent offers seamless integrations with WordPress and other popular website builders.

They also integrate with top marketing chat webCRMsand other marketing platforms. If you are looking for a free live chat support software for WordPress, then you may want to checkout Chaport. They offer a free forever plan with unlimited chats, history, notifications, unlimited registered operators, and up to 5 operators online at the same time. Their software covers all the basic requirements. They have live chat support apps for mobile devices, beautiful multilingual chat widgets, reporting and analytics, third-party integrations through Zapier.

Paid plans give you access to more features like typing insights, visitor notes, saved replies, file sending, auto-invitations, and more. Intercom is a flexible tool that helps you capture le, engage users, and boost conversions.

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It offers messaging services with live chat widgets that you can automate with your own flows, add chatbots, and engage customers. It is not just a live chat support software. It can be used as an onboarding tool, support assistant, lead generation toolmarketing automation, and user-engagement software.

Pure chat: live chat software

Freshchat is another good live chat support service with awesome features that rival some of the more well-known companies on this list. Deed to be a conversation and messenger app, it allows you to start real-time chats with customers using agents or AI-powered bots. It also offers customer timeline views, live profiles, in-app campaigns, co-browsing, and customizable bots for automated conversations.

You can connect chats to support tickets on Zendesk or on a slack channel. Your team can use smart plugs, canned responses, labels, private notes, and desktop notifications to be more productive.

Pricing: They offer a free live chat support service plan for up to 10 team members. LivePerson is another powerful live chat support software with tons of awesome features to help you engage customers and increase sales. You can use chatbots to create automated conversation flows and save customer information in your other third-party apps.

Pricing: You will have to request a quote to get pricing information based on your needs.

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Smartsupp is a low-cost live chat support software that allows you to track and record user sessions on your website. It also helps you track chat conversations in Google Analytics to see your performance. If you are looking for a free live chat software, then Pure Chat is another good chat web. It allows you to easily add beautiful live chat widgets to your websites and the free plan allows you to add 3 operators with unlimited chat history.

It comes with mobile apps so that you can stay connected with customers. Your customers can send you messages when you are offline and pre-chat form helps you collect user information to reach out later. Drift is a conversational marketing platform that combines the power of live chat with an automated chat bot to help you save time and increase conversions. It comes with powerful features to help you convert more website visitors into sales le. Drift integrates with all popular CRM and marketing services. They offer several powerful features including Drift bot, anonymous visitor intelligence, based marketing, scheduling for meetings, and more.

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For small businesses, we recommend LiveChat Inc as the best live chat software. It has all the necessary features for the right price. Pro tip: Make sure that you have a professional business address along with live chat to boost your credibility. We hope this article helped you choose the best live chat support software for your WordPress site.

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You may also want to see our list of the best business phone services for small business, and the best SEO tools to increase your website traffic.